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Frequently Asked Questions

How to identify a Pennichuck Employee?
For safety's sake:  we make sure that you can quickly and easily identify every Pennichuck employee. They're required to wear a company uniform and ID badge. Pennichuck vehicles are also clearly marked with our company logo.

What are the resposibilities of Pennichuck Water?
  • Provide quality water and service at a reasonable cost to all customers.
  • Respond to emergencies and service interruptions 24 hours a day.
  • Maintain street pipelines that transport water to your service line at the beginning of your property
    (determined by location of curb box).
  • Install and maintain meters.
  • Maintain normal water pressures.
What are my (the customers) responsibilities regarding my water service?
  • Repair household plumbing.
  • Install and repair the service line from the curb stop across your property line into your building.
  • Install separate service pipes for private Fire Protection Service.
  • Keep outside meters in protective housing.
  • Keep inside meters in a warm, dry area.
  • Keep meter shut-off valves, pressure regulators, and any cross connection control device in proper working order.
  • Protect meter from tampering, and keep accessible for repair and inspection.
What happens if my payment is late?
If you do not pay your bill by the due date, you will receive a Disconnect Notice. Please call us if you are unable to pay your bill by the due date. If we do not hear from you by the date of disconnection, your water service will be disconnected. To reconnect service you must pay your bill and a service charge.

What do I need to do if I am moving?
At least one week prior to your closing date, request that a final meter reading be taken at the property by contacting customer service at 800-553-5191, via email at customer-service@pennichuck.com or click here. Information required is the closing date, new owner’s name, mailing address and telephone number, and the forwarding address of seller. If the final bill is required to be paid at closing also provide the fax and contact information for the closing agent.

Why does Pennichuck need to test the water meter at my home?
The New Hampshire Public Utilities Commission requires Pennichuck to periodically test every one of its meters. This ensures meter accuracy.

The entire test takes about 60 minutes. There is no cost to you, the customer. Your cooperation in this testing process is absolutely necessary for us to comply with NHPUC regulations. So, when you receive a post card requesting you to call the Customer Service Department to make an appointment- your assistance is essential. Thanks in advance for helping us.

How is my bill calculated?
Your water bill consists of a customer charge (based on meter size) and a consumption charge (based on the reading obtained from your water meter). The reading is calculated in units and is shown on your bill under “consumption”. Units are calculated in 100 cubic feet (CCF) or 1,000 gallons and billed either monthly or quarterly, depending on your system.

Why do I have to pay a minimum charge every month, whether or not I use any water?
The service charge portion of your bill is designed to recover a portion of the fixed costs incurred in providing water service. These costs include the cost of maintaining the supply, treatment, distribution and service facilities that are needed to provide water service to your home or business. This charge appears on every bill and does not vary with consumption, but is related to the size and flow capacity of your meter.

How is my water usage calculated?
Most water meters record usage in units of 100 Cubic Feet.*
1 Unit (100 Cubic Feet) equals 748 Gallons

To find out how much water you used in any given period:
Just subtract the reading on your last bill 5693    
From the current meter reading - 5521    
  172
100 Cubic Feet
To convert to gallons:
Multiply your usage 172  
100 Cubic Feet
By 748 x 748
Gallons per 100 Cubic Feet
  128,656  
Gallons Used

* For most 5/8” residential meters only the first four digits are used in calculating usage since the meter records in cubic feet and we bill for 100 cubic feet.

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