Working Together

Excellent customer service is critically important to Pennichuck Water Works. Like any successful partnership, both Pennichuck and its customers have responsibilities that each must meet for the best possible water service.

Our Responsibilities: 

• Provide quality water and service at a reasonable cost to all customers.
• Respond to emergencies and service interruptions 24 hours a day.
• Maintain street pipelines that transport water to your service line at the beginning of your property (determined by location of curb box).
• Install and maintain meters.
• Maintain normal water pressures.

Your Responsibilities: 

• Repair household plumbing.
• Install and repair the service line from the curb stop across your property line into your building.
• Install separate service pipes for private Fire Protection Service.
• Keep outside meters in protective housing.
• Keep inside meters in a warm, dry area.
• Keep meter shut-off valves, pressure regulators, and any cross connection  control device in proper working order.
• Protect meter from tampering, and keep accessible for repair and inspection.

Meter Testing Is Required

The New Hampshire Public Utilities Commission requires Pennichuck to periodically test every one of its meters. This ensures meter accuracy.

The entire test takes about 60 minutes.  There is no cost to you, the customer. Your cooperation in this testing process is absolutely necessary for us to comply with NHPUC regulations. So, when a representative from our Customer Service Department calls to make an appointment with you for meter testing - your assistance is essential. Thanks in advance for helping us.

Pennichuck Employee I.D. Policy

For safety's sake:  we make sure that you can quickly and easily identify every Pennichuck employee. They're required to wear a company uniform and ID badge.  Pennichuck vehicles are also clearly marked with our company logo.

Property Transfers

Every Wednesday, Pennichuck schedules final meter readings for property transfers. All you have to do is contact our Customer Service Department.  If Wednesday is inconvenient, you can call in or Email your final reading.

Pay By Mail

When paying by mail, you may pay by check, money order or traveler’s check. Please do not send cash. Send payment and the detached portion of the bill in the return envelope provided.

Pay In Person

• At the Company’s business office at 25 Manchester Street, Merrimack, New Hampshire between the hours of 7:30 am to 5:00 pm, Monday through Friday.
• There is also a mail slot to the right side of the front door at our business office at 25 Manchester Street, Merrimack, New Hampshire.
• Hannafords in Hudson, New Hampshire will also accept our water payments.

Direct Payment

Your Water bill payment can be automatically deducted from your bank account. When the bill arrives, simply note the date and amount in your checkbook. Click here for more information or to get application.

Pay Online

Click here to pay a bill online from your checking or savings account. The first time you log in you will need to create a user ID and password for which you will need information from your water bill. You will also need to provide your checking account information.