To our Customers:
Effective January 25, 2012, the City of Nashua (“City”), New Hampshire completed its purchase of Pennichuck Corporation including its three regulated water utilities; Pennichuck Water Works, Pennichuck East Utilities, and Pittsfield Aqueduct Company as well as two of its unregulated companies; Pennichuck Water Service Company and Southwood Corporation.
The following questions and answers have been prepared so that you can be assured that the company under City ownership will continue to provide the highest quality of water and service.
What was the purpose of this acquisition by the City of Nashua?
The City is committed to securing and protecting water supplies and watershed lands for future generations; and to stabilize water rates at reasonable levels.
What will stay the same under City ownership?
Pennichuck Corporation and its subsidiaries will continue to exist and operate as separate legal entities. The three water utility companies will continue to be regulated by the New Hampshire Public Utilities Commission. All operating employees will remain with the company continuing to provide the same excellent level of service. All contractual obligations of Pennichuck and its subsidiaries will be honored.
What will change under City ownership?
Pennichuck Corporation will no longer be a publicly traded company. Corporate management, which is mostly responsible for public company matters, will be reduced. Other costs required to operate as a publically traded company will be eliminated.
Will water rates remain the same?
Yes, your water rates will remain the same through 2012. The settlement agreement with the New Hampshire Public Utilities Commission requires the company to file rate cases in 2013.
Will future rates be lower under City ownership?
Future rates are expected to be lower under City ownership as compared to the prior ownership due in part to a lower cost of capital.
How will the company be governed?
The City has approved an Independent Board of Directors comprised of between 7 and 13 members. The current Board of Directors includes 5 members from Nashua and four members serving from other communities. Elected officials, key employees, and their family members cannot serve on the Pennichuck Board except for the Mayor of Nashua who will serve for 2 years to ensure continuity of purpose.
Who do I call for customer service?
You may call the same number at 603-882-5191 and 800-553-5191 or contact us via email at firstname.lastname@example.org. And, the same Customer Service Representatives are ready to assist you with any questions you may have regarding your water service.
How do I pay my water bill?
All payment options remain the same as follows:
Pay Online: From your checking or savings account at www.pennichuck.com.
Auto-Pay: Your water bill payment can be automatically deducted from your bank account.
Telephone: Customer Service will assist you with processing your payments.
Credit Card: An authorized independent payment processing company accepts credit card payments for Pennichuck water bills.
Mail: Check or money order to PO Box 1947, Merrimack, NH 03054-1947. Please make payments payable Pennichuck Water.
In Person: At the Company’s business office at 25 Manchester Street, Merrimack, NH between the hours of 7:30 am to 5:00 pm, Monday through Friday.
Note: For more payment information please visit our website at www.pennichuck.com.